Shipping policy

1. Where we deliver

We currently offer delivery to valid addresses across the United Kingdom. Some remote locations, islands, PO boxes or restricted addresses may have limited courier options. If checkout accepts another destination, the delivery service and charge displayed there will apply.

2. Delivery price

Standard UK delivery is free on every order. If an optional faster or premium service is offered, its price will be clearly shown before payment.

3. Processing time

Orders are usually prepared within 1–2 working days. Working days exclude weekends and UK bank holidays. High-demand launches, seasonal periods, address checks or payment reviews can take longer. We will contact you if a material delay affects your order.

4. Estimated delivery time

Standard delivery is normally estimated at 8–10 working days after dispatch. This is an estimate rather than a guaranteed date. Unless a different period is agreed, consumer orders will be delivered within 30 days as required by applicable UK distance-selling rules.

5. Dispatch and tracking

When available, tracking details are sent to the email used at checkout after dispatch. Tracking can take time to update after the parcel is handed to the courier. Please check spam or junk folders before contacting us.

6. Correct address

Please check the full delivery address, postcode and contact details before ordering. Contact us immediately if something is wrong. We will try to amend an order before dispatch but cannot guarantee changes once fulfilment has begun. Extra costs caused by an incorrect address may be chargeable where permitted by law.

7. Delays

Courier disruption, severe weather, public holidays, customs processes, transport events and exceptional demand can cause delays outside our reasonable control. We will provide available information and take reasonable steps to help. Your statutory rights, including rights relating to late delivery, are not affected.

8. Missing, marked-delivered or damaged parcels

If tracking has not moved for an unusual period, a parcel is marked delivered but cannot be found, or packaging arrives damaged, contact us promptly with your order number. Check safe places, household members and neighbours first. For damage, keep the item and packaging and send clear photographs so we can investigate and offer the appropriate remedy.

9. Split shipments and cancellations

Items may occasionally arrive in separate parcels at no extra standard-delivery cost. You may request cancellation before dispatch. After dispatch, the Returns & Refunds Policy applies.

10. Contact

For delivery support, email contact@mysquishyshop.co.uk with your order number and delivery postcode.